Help with SilverForge apps and services

Use your Client Dashboard

• Bug fixes
• Redesigns and content changes
• Feature requests
• Maintenance and technical issues
• Ongoing project and support messages
• Billing and service questions

New project → Request a Quote
General question → Contact

Before requesting support

For an application issue, try these steps first:

• Close and reopen the application.
• Confirm the application is updated to the newest available version.
• Restart the device if the problem continues.
• Write down what happened immediately before the issue.
• Take a screenshot if an error message appears.

Information to include

When requesting help, include:

• The name of the application or service.
• Your device type and operating-system version.
• The application version, if available.
• A clear description of the problem.
• The steps that cause the problem to happen.

Website and business-service support

For an active website, social media or content service, describe the requested change and identify any affected page, account, post or campaign.

Keep the conversation together

Open an existing request in your Client Dashboard to see its status, read SilverForge replies and send another message whenever you need to follow up.